Frequently Asked Questions
Please read the following information carefully prior to any purchase. Below information are subject to change at any time without prior notice.
All orders will only be processed and shipped upon payment confirmation.
Processing an Order
- All orders will only be processed upon confirmation and clearing of payment from Monday to Friday, excluding Philippine holidays.
- All orders placed on Holidays, Saturdays, and Sundays will be processed on the following business day (e.g. Monday).
- For non-stock or out of stock items, stock availability is confirmed within one (1) to two (2) business day from the date of receipt of order. Upon confirmation, the customer will receive an email notification for payment instructions. Order will only be processed upon payment confirmation.
- Corporations or government agencies with BIR Forms 2306, 2307, PEZA/CEZA registration, and VAT exempt entities cannot be accommodated at the online store.
- Please note that for transaction amounting to 3,000 pesos and below, this will be subject to a 20.00 pesos transaction fee.
Cancelling an Order
- We reserved the right to cancel transactions when the buyer fails to confirm the payment.
- Orders can be cancelled provided that the items have not been shipped. Please note that for order basis items; this will incur a 30% cancellation fee.
- Refund for paid orders will be as store credits.
- Orders cancelled after the items have been shipped but before you have received them will incur a 10% handling fee and the return shipping cost. Please note that the shipping fee will not be refunded.
Returns and Exchange
- We will only accept the return of main units with factory defect within 7 days of you receiving them. We reserve the right to refer you to the products manufacturer to confirm whether goods are faulty. Once an item has been confirmed as faulty by the manufacturer we will arrange for the replacement of the items. Items returned that are found to be fully working will be returned and cost of re-delivery charged to you. We reserve the right to charge a 20% handling fee should the goods be in fully working order.
- We will only accept the return/exchange of items within 7 days of you receiving them. The item for return/exchange must be in an original, unused and resalable condition, with the manufacturers packaging and boxes undamaged or defaced. If any item for return/exchange is not in the above condition we will return the item to you and the cost of re-delivery charged to you. It is your responsibility to ensure the safe return of the goods to ourselves, once the goods have been received and their condition checked we will refund the cost of the items as store credits less the transaction fees, shipping fees and other incidental fees incurred.
- We will not accept the return/exchange of opened packages or open consumables such as toner cartridges, ink cartridges and paper.
We accept payment via bank deposit, cash upon pickup or credit card via Paypal. Please note that prices shown in the website does not include shipping and other applicable charges.
*Additional charges will be included upon checkout.
*Additional charges includes but not limited to below:
a. For transaction amounting to 3,000 pesos and below, this will be subject to a 20.00 pesos transaction fee.
b. Shipping fees are computed based on the size or weight of the package and location where it is to be sent.
c. Insurance (Optional) – 1% of the value of the product for shipping.
Payment via Bank Deposit
- Payments must be settled within Three (3) business days from the time the email confirmation was sent.
- If no payment is received within the given lead time, the order will be automatically cancelled.
- Once payment is completed via bank deposit, please send us a copy of the deposit slip as a proof of payment.
- All check payments are subject to 3-banking days clearing before your order will be processed.
Payment via Credit Card or Paypal
- You will be redirected to the payment gateway page hosted by PayPal upon checkout. No Paypal signup is necessary as you can do so via
“Checkout as Guest”.
Payment via Cash upon Pickup
- Place your order and wait to receive a “Ready for pickup” e-mail.
- We’ll hold your items at the store for 3 days. If you don’t make it in by then, we’ll cancel the order.
- Please bring a copy of the “Ready for pickup” email when you pick up the items.
Item/s will only be shipped upon confirmation of payment. You have an option for your order to be shipped (with applicable shipping charges and insurance) or store pickup. Please provide your correct and complete address where the item(s) should be delivered.
- Shipping fees are shouldered by the buyer.
- Shipping fees are computed based on the size or weight of the package and location where it is to be sent and will automatically be computed during checkout prior to the completion of your order.
- Insurance (Optional) – 1% of the value of the product for shipping.
Please note that we will not take liability for any loss nor damage upon a product received through third party logistics or delivery services.
- All orders in stock will be processed and shipped within 24 hours (Monday to Friday) after payment confirmation.
- We will not take liability for any loss nor damage upon a product received through third party logistics or delivery services.
- We are not liable for any delays due to Shipping Details entered with incomplete addresses/invalid email addresses/wrong contact numbers, etc.
Tracking your Order
- Once your order has been shipped, you will receive an email notification and a tracking number for you to track your packages with the shipping company.
- Please note that we are no longer responsible for the items once items have been shipped.
Store Pick up option offers you the convenience of shopping online but saves you the charges associated with the shipping.
Buy Online and Pick Up in store
- Place your order and pay online.
- You will received a “Ready for pickup” notification email.
- Please bring a copy of the “Ready for pickup” email and your ID when you pick up the items.
Order Online and Pick Up in store
- Place your order online and choose the store pickup option
- You will receive an order confirmation notification email.
- Please bring a copy of the order confirmation email and your ID when you pick up the items.
- Your order will be available for store pick-up for three (3) business days from the date the order is ready.
- If your order is not picked up within three (3) days, we’ll cancel the order and issue a refund in the form of store credits.
Limited Manufacturer’s Warranty
For warranty information and service center assistance after purchase, please refer to your product documentation or visit www.epson.com.ph.
All main units are warranted by the manufacturer for 12 months unless stated otherwise. Consumables are not covered by any warranty. (i.e., ink cartridges, tape cartridges, etc.)
The date of purchase is considered as the first day of warranty claim.
We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with appropriate manufacturers before ordering.
You may call Epson Customer Care at (02) 441-9030 for technical concerns.